Agent Appointment
ICTM appoints the agent after thorough investigation. The appointment of agent is done through written agreement containing full information to comply with ESOS and National Code Standard 4.
Main Responsibilities
Under this policy and agent agreement, the Agent:
- Must promote ICTM and the Courses in the Territory;
- In accordance with ICTM policy and procedures, recruit and assist in the recruitment of prospective students to undertake the Courses as listed on CRICOS register for ICTM;
- Provide prospective students with all necessary information about the Courses, ICTM facilities and services and assistance in completing and submitting application forms to ICTM;
- Ensure students recruited by the agent are paying their fees on time to the college;
- Arrange for English language testing of prospective students under the relevant Australian migration regulations; and
- Perform any other services and provide any reports or information requested by ICTM or required by this Agreement.
Detailed Obligations
In performing the services, the agent must:
- Promote the course with integrity and accuracy and recruit prospective students in an honest, ethical and responsible manner;
- Inform prospective students accurately about the requirements of course using only material provided by ICTM;
- Assist to uphold the high reputation of ICTM and of the Australian international education sector;
- Take reasonable steps in confirming the accuracy of the information provided by prospective students in the application;
- Ensure that only signed and completed applications are submitted to ICTM;
- Assist prospective students to complete visa applications;
- Ensure that relevant fees and charges and supporting documentation and agent initial interview check list accompany each application and acceptance of offer documents;
- Provide any offer documents received from ICTM to the prospective student within 24 hours of receiving the offer documents;
- Provide ICTM with market intelligence about the recruitment of prospective students in the Territory;
- Only undertake promotional and marketing activities involving ICTM that have been approved by ICTM; and
- Act in accordance with ICTM policies and procedures and directions given by ICTM.
