CRICOS Course Code: 114895H

The CPP20218 Certificate II in Security Operations is an Australian qualification that is part of the training required for those wanting to work as security guards in Australia. This qualification focuses on the skills and knowledge needed for a range of security roles, including general security guards, crowd controllers, and those working in retail or event security.

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What You will Learn in CPP20218:

1. Introduction to the Security Industry:

   • Understand the role of a security officer and the importance of security operations in various environments.

2. Workplace Health and Safety:

   • Knowledge of safety protocols and managing emergency situations.
   • Risk management and how to handle incidents effectively.

3. Patrolling and Surveillance:

   • Techniques for conducting foot patrols and monitoring premises through surveillance.
   • Observing and reporting suspicious activities.

4. Communication Skills:

   • Effective communication with clients, staff, and the public.
   • Report writing and incident documentation.

5. Handling Emergencies:

   • First Aid and CPR training (often included in the course).
   • Fire safety, evacuations, and dealing with medical emergencies.

6. Legislation and Legal Knowledge:

   • Understanding Australian laws regarding security work, including the use of force, surveillance, and privacy laws.
   • Conflict resolution and the legal limits on restraining individuals.

7. Crowd Control:

   • Methods for safely managing crowds in events or public spaces.
   • Techniques for de-escalating tension and avoiding physical confrontations.

Career Opportunities:

• Security Guard: General security duties at offices, retail stores, or construction sites.
• Crowd Controller: Working at events, clubs, and venues.
• Event Security: Managing security at events, concerts, or public gatherings.

Occupational licensing, legislative, regulatory or certification requirements may apply at the time of publication.

Qualification

On successful completion of this course the student would be awarded CPP20218 Certificate II in Security Operations which is nationally recognised qualification.